Frequently Asked Questions (FAQ)

What are attars and perfume oils?
Attars and perfume oils are highly concentrated fragrances, made to be worn directly on the skin rather than sprayed in the air. Our collection combines traditional craftsmanship with modern blending, offering both rare naturals and premium, lab-created oils.

Are all your products alcohol-free?
Yes! Every product at ALALELAN is completely alcohol-free. Our formulas are designed for direct skin application – providing a longer-lasting scent that’s gentle on skin and never overpowering.

How do I apply attar or perfume oil correctly?
Apply a small amount to pulse points (like wrists, behind ears, or the inner elbows). Our attars are very concentrated – just two or three drop is plenty! To avoid staining clothes, rub oil onto your hands first, then gently dab on fabric.

How long will a bottle last?
With daily use, a 6ml bottle will typically last 2–4 months. A little goes a long way due to our potent formulas.

Where are your ingredients sourced from?
We source ingredients globally, choosing only those that meet our high standards for purity, safety, and performance – whether natural or expertly blended in a lab.

Do you offer returns?
Yes! Unopened, unused items can be returned within 30 days of delivery for a full refund. See our Returns Policy for details.

How does shipping work?
We dispatch all orders across Canada. Once your order ships, you’ll receive tracking details by email. Orders over $100 ship free!

Are your products cruelty-free?
Absolutely! All of our oils and attars are vegan and cruelty-free.

Can men wear these fragrances?
Definitely. Scent has no gender – all our products are unisex and chosen for universal appeal.

Can I use attars as room fragrance or in diffusers?
Our products are crafted for personal use on skin only. For room fragrance, we suggest specialized products designed for that purpose.

Are your products suitable for layering or blending with other scents?
Yes! Many customers enjoy creating unique combinations. Our attars are perfect for layering to personalize your fragrance.

Who makes your products?
Every bottle is hand-decanted and individually packaged, not mass produced, ensuring the highest level of quality and care.

Will I get a sample with my order?
Yes! Every order over $50 receives a complimentary sample, letting you discover a new scent risk-free.

How can I be sure I’ll like the fragrance before I buy?
We understand scent can be personal. Our detailed product pages describe each fragrance’s notes and style. For first-time buyers, our sample offer over $50 is a great way to try more varieties.

How are your products packaged for shipping?
Every order is hand-packed with care and securely wrapped to avoid leaks or breakage in transit.

What if my package arrives damaged?
Contact us at hello@alalelan.com with a photo of the damaged item, and we’ll quickly arrange a replacement or refund.

How do I track my order?
Once your order ships, you’ll get a tracking link via email. You can follow your package’s journey in real time.

How do I store my perfume oils?
Keep bottles in a cool, dark place away from heat and sunlight. This will preserve your oils’ fragrance and freshness.

Are your fragrances long-lasting?
Yes! Due to our high concentration, most customers find our oils last 8–10 hours or more on skin.

Can I pick up my order locally?
Currently, we ship exclusively. If pick-up becomes available, details will be posted on our website.

Do you accept special requests or custom orders?
If you have a special request (such as a gift note or bulk order), email us and we’ll do our best to accommodate.

What payment methods do you accept?
We accept all major credit cards and secure payment gateways for hassle-free, protected checkout.

How do I redeem a discount code?
Enter your code during checkout, and your savings will be applied automatically.

How do I contact customer support?
Email us anytime at hello[@]alalelan.com. We’re happy to answer questions, assist with orders, or help with anything else.